Refund policy

14-day right to cancel

If you live in the EU, the UK or Norway, you have the legal right to cancel your purchase within 14 days of receiving your order, without giving a reason. We offer the same 14 days to customers in every country we ship to.

To cancel, email us at support@toastoes.com within the 14 days with your order number and a clear statement that you want to cancel. You can also use the standard EU withdrawal form. We will reply with the return address.

Sending the slippers back

Send the slippers back within 14 days of telling us you want to cancel.
Include the power bank and USB cable.
You pay the cost of returning the item, unless the item is faulty or we sent the wrong item.
Slippers should be clean and not worn outdoors. You may try them on and test the heating, just as you would in a shop. If an item has been used more than that, we may reduce the refund by the loss in value.

Refunds

We refund the full price, including any original shipping cost, within 14 days of receiving your cancellation. We may wait to pay the refund until we have received the slippers back or you have sent us proof of return. Refunds go back to your original payment method.

Faulty, damaged or wrong items

If your slippers arrive damaged, stop heating, or you received the wrong size or colour, email us at support@toastoes.com with your order number and a photo or short video of the problem. We will send a replacement or give you a full refund, at no cost to you. Your statutory rights under consumer law (including the 2-year complaint period in the EU) are not affected.