Shipping policy

Shipping is free on every order.

Where we ship

We currently ship to Denmark, Sweden, Norway, Germany, the Netherlands, France, the United Kingdom, the United States, Canada and Australia. Our slippers come with a lithium power bank, and battery products can only be sent to countries where we have an approved battery-safe shipping service. If your country is not listed at checkout, we are not able to deliver there yet.

How long it takes

• Processing: 1-3 business days before your order ships.
• Delivery: usually 2-4 weeks after shipping (about 12-25 days to most countries, up to 30 days to Norway).

Your slippers are sent from our partner warehouse, which is why delivery takes longer than from a local shop. Delivery times are estimates and can be longer during holidays or in bad weather.

Tracking

When your order ships, we email you a tracking number. Tracking can take a few days to show the first update.

Customs and import fees

For orders to EU countries, import VAT and customs are handled for you. For orders to the United Kingdom, Norway, the United States, Canada and Australia, your local customs office may charge import duties or taxes. These are not included in our price and are paid by the customer.

Problems with delivery

If your order has not arrived 35 days after shipping, or tracking has not updated for 14 days, email us at support@toastoes.com with your order number and we will find a solution: a new pair or a full refund.